Please consider how much information and the accuracy of such information that you share with us and other members.
Without any information from you it is impossible to participate in online dating. Some information is mandatory such as your date of birth while other information is optional such as profile bio information. As well as information provided by you we also collect information automatically such as your IP address and access times. This information helps improve the quality of our matching, develop our products, and provide a more safe dating environment.
Providing accurate information is not always necessary especially to help protect your privacy such as sharing your date of birth. Please remember anything that you share on your profile is publicly available and even after we delete your information it may still exist if other users have taken a screenshot or stored it. Please keep this in mind when sharing your information and never share information like your home address, phone number or financial information on your profile or in messages with other users.
| Data | Required? | Purpose | Publicly Visible | Collection Method | Shared? |
|---|---|---|---|---|---|
| Email Address | Required | Account management, login, customer support, communications | Not Public | User Provided | Not Shared |
| Username | Required | Displaying a psuedo-name to other users when including your profile in search and chat. It is not recommended to use your real name or other identifiable information for your username. | Public | User Provided | Shared with moderators |
| IP address and device details | Required | Fraud & abuse prevention, error tracking, developing our products (for example what language your device is using, its screen resolution etc) | Not Public | Automatically collected | Shared with error tracking services, anti-fraud services |
| Date of Birth | Required | Age verification and for search | Age is public but not date of birth | User Provided | Date of Birth stored internally but age shared with third parties for analytics and marketing |
| Profile Photos | A minimum of one photo is required - more photos are optional. | Having photos makes using our apps a better experience for all | Public | User Provided | Hosted on a content delivery network to improve international performance and loading times, and shared with moderators to ensure our site stays compliant with app store and legal regulations |
| Gender / Looking for Gender | Required | Used to show you compatible matches that meet your requirements | Public | User Provided | Shared for the purpose of fixing errors, improving performance, anti-fraud and abuse, gender but not looking for is shared for marketing |
| Location | Optional | Used to show you nearby members, and to show your profile in search results. | General location is publicly visible (such as city/suburb) but we round your GPS lat and long to 3 decimal places to preserve your privacy. | Prompted for consent before sharing, approximate location sharing is accepted also consent can be denied. After submitting consent it can be revoking at any time in your device or browser settings. After giving us consent we may automatically collect this information in the background until consent is revoked either by settings on the device or by contacting us | Shared for the purpose of fixing errors, improving performance, anti-fraud and abuse |
| Customer support communications (call recordings, emails sent to our support) | Optional | For helping you with account queries or any support issues | Not public | User Provided | Not shared |
| Chat messages | Optionally provided by you or another user | Chatting on our site lets you chat without revealing any contact details | Visible to you, the person you are communicating with, and possibly our moderators should there be a complaint | User Provided - either you or another user | Internal use and for moderation and anti-fraud. Not shared with other third parties. |
| Profile Bio (height, weight, headline, description, interests etc.) | Optional | For displaying your profile to other members and including you in search results for the attributes you provide | Public | User Provided | Shared for moderation and anti-fraud purposes |
| Access times, session lengths, actions taken (eg. liking other users, hiding other users), referring URLs, search terms, ads you interacted with | Required | For hiding members that you aren't interested in, managing lists to help you organize contacts better, develop and improve our app | Some information like last access time is public, other information like users you have blocked/hid is private | Automatic | Shared for marketing and anti-fraud purposes |
We will not, in any circumstances, share your personal information with other individuals or organizations or third party without your permission, including public.
Your profile, including information such as your name, phone, and photos, is visible in our app. While full photo viewing and detailed profile information require a membership to view, consider carefully what information you are comfortable making public.
Our services are strictly for users aged 18 and over. If you encounter a user who may be under 18, or if you see a photo featuring a child, please report it immediately by Contact our support team. We actively remove such content to ensure compliance with our age policy. Additionally, we prohibit users from indicating whether they have children in their profiles to safeguard against potential online predators.
You can update your information at any time by logging into our app and going to your profile settings. If you need help with this please Contact our support team
You can update or revoke permissions for our app on your device at any time by going to your device settings and finding our app in the list of installed apps. You can then update or revoke permissions as needed. Please note after revoking permissions the corresponding features may not be available
You can uninstall our app at any time you want by going to your device settings and finding our app in the list of installed apps. You can then uninstall the app. Please note that after uninstalling this does not close or delete your account. To close or delete your account you have to do this inside the app or by Contacting our support team
To process requests from you such as updating data, retrieving data, deleting data we need to take necessary steps to ensure you are really the person that owns the account. The easiest way to do that is by confirming your email address is the same email used to register the account.
We prioritize the security of your sensitive data by limiting the information shared to what is essential for our services. We implement robust security measures, including multiple layers of protection and regular system audits and updates. Additionally, we minimize data retention by automatically deleting sent photos or messages
Please be aware that no web service can guarantee complete security against unauthorized access, data loss, or other breaches. To enhance your account's security:
We retain your personal information only for as long as necessary for legitimate business purposes, as detailed in Information We Collect and How we use it.
Inactive accounts are deleted after a year. We will notify you via email before deletion. If you do not respond, your account and all associated data will be removed within 1 month.
Your messages in chate are automatically deleted after 1 year to minimize our server data storage.
Photos sent in chat are automatically deleted after 3 days to protect your privacy.
To delete your account, navigate to contact our support team. Your profile will be immediately made unavailable, and all data will be permanently deleted within 30 days. If you reconsider during this period, logging in will prompt a restoration option. For banned accounts, we may retain necessary data up to one year for legal obligations and member safety.
The last update to this Privacy Policy occured on 1st May 2024
